P46355 12th Annual Health Insurance Asia 2018
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12th Annual Health Insurance Asia 2018

8 – 11 May 2018, One Farrer Hotel & Spa, Singapore

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The insurance industry is racing ahead to embrace fintech, digitisation and new alliance models. Coupled with developments and challenges unique to the healthcare sector, the market is ripe with new opportunities.

The 12th Health Insurance Asia will address the impact and implementation of fintech and digitisation technologies in context to the healthcare sector. Backed up with a focus on product development, pricing strategies and optimisation of sales channels, the conference will help insurance companies enhance competitiveness, and at the same time improve accessibility and medical coverage.

Key Highlights

  • 250+ Participants, 50+ Speakers, 45+ Market facing sessions
  • Market segment snapshot for health insurance
  • The impact of fintech and digitisation technologies in health insurance
  • Fintech and Digitisation implementations models in the health insurance sector
  • Outlook for health insurance premiums, influencing drivers and market uncertainties
  • Growth markets, penetration strategies and product innovation trends
  • Collaborating with healthcare service providers for improving customer experience

Part of

Asia Healthcare Summit >>

Co-Located Events

Health Insurance Asia >>
Healthcare Facilities Asia >>
Digital Healthcare Asia >>


9:00 am

This workshop aims to provide strategic training for health care professionals and how to implement digital strategy. Highlighting discussions on how to provide health care systems with changing technology, advanced applications on digitally enabled healthcare and share expert knowledge in the field of digital health.

Key Training Course Take Aways

  • Explore ways to shift the perception of digital health from an added benefit to the standard method of receiving health care services
  • Discuss strategies for implementing a system-wide digital health approach for both newly executed and expanding programs
  • Unite mobile and telehealth services to increase access and better coordinate care
  • Promote physician buy-in and engagement in digital health programs
  • Examine direct-to-consumer telehealth and its impact on the health care industry

Workshop Leader:

Dan Levitt is an acclaimed international speaker, elder care leader, writer, and gerontologist, specializing in helping others to create better lives for seniors.  Dan’s purpose is to teach millions of people how to transform the lives of older adults across the globe.  As a popular professional speaker, he has delivered inspiring keynote speeches impacting thousands of people on four continents.  Dan doesn’t tell people where to go but guides them in the direction of where they need to go.  His talks leave the audience with a new mindset on aging needed to thrive in the 21st century.

8:00 am

Day 1 Main Conference Registration and Morning Coffee


9:05 am

Chairperson’s Opening Remarks

9:10 am

Keynote Address: How Hospitals Can Become Health Insurers?

Howard Gold, Vice President, Chief Managed Care Business Development Officer, Northwell Health, United States

9:40 am

  • Where is the healthcare services market headed, and how is it influencing investment?
  • How are specific demand segments impacting the need for facilities and insurance?
  • Empowered patients and their influence on quality of care
  • Digitalisation touchpoints – are we adapting fast enough?
  • How an ageing population affects digital technologies and healthcare design, and health insurance
  • Possibility of everyone gets insured

10:30 am

Morning Networking and Refreshment Break


11:00 am

Chairperson’s Opening Remarks

Raj Juta, Insurance Leader, SEA Deloitte Singapore

11:05 am

  • How payers, health insurers, pharma companies and government agencies are adjusting the transformation
  • How are m-health technology, digital heath and big data disturbing current health insurance business models?
  • Product strategy consideration on cost inflation, reproducing new incentives and payment structures
  • Essential business strategies for the health insurer of the future

11:40 am

  • Gap in Medical coverage for chronic or major illnesses (Cancer, Cardiovascular disease)
  • Personal medical insurance policy for coverage
  • First ever study on International medical benefits for expats and traveling employees
  • Case study on Singapore employee health and benefits


12:10 pm

  • Asia Pacific market growth, opportunity and challenges
  • Macro perspectives on economic, technology, customer and evolving regulatory regimes
  • Health insurance premiums, pricing and competition
  • Projection on inflation, costs and reimbursement

12:30 pm

Networking Lunch

1:30 pm

  • Information asymmetry, rising healthcare costs, and SMA’s Guideline on Fees
  • Transparency of healthcare costs in Singapore
  • Other important initiatives [e.g. review hospital charges, public education, insurance product redesign]

2:00 pm

  • Huge Investment in robotic, artificial intelligence and data analytics experience – what does it mean for the customer?
  • Prudential Singapore’s industry-first intelligent chatbot-customer-centric approach
  • Silver tech: health care & technology
  • Case study on customer experience outcome

2:30 pm

Government Update: Establishing e-payment for Health Care in Thailand

A/Prof. Polawat Witoolkollachit, Director of Information and Communication Technology Centre, Office of the Permanent Secretary Ministry of Public Health, Thailand

3:00 pm

Afternoon Networking Break

3:30 pm

  • High potential of Myanmar Insurance Market in the context of various products existing in the market
  • Market access needs to know for new ones


4:00 pm

The Digital Transformation in Customer Engagement and Internal Technology Adoption

Jeremy Goro, Regional Industry Manager-Insurance Google APAC, Hong Kong

4:30 pm

  • Keeping abreast with various innovations; Wearable technologies, personalised medications, artificial organs, etc.
  • Big data mining and making sense in product innovation
  • Arrival of AI and how it is reshaping the healthcare sector
  • How these affecting the Industry – What’s coming next?

5:00 pm

  • Building a strategic partnership but not optional
  • Data is King – making use of it to create products
  • Managing inefficiencies and fraud


5:30 pm

End of Conference Day One

8:50 am

Day 2 Main Conference


8:55 am

Chairwoman’s Opening Remarks

Elaine Chan, Former Chief Health Officer, Zurich Insurance Company

9:00 am

  • Keeping up with premium and coverage changes for 2018 – 2019
  • How can we achieve lower costs and gain maximum benefits?
  • What is the best policy that covers employee health benefits?

9:30 am

  • Putting the customer first
  • Using technology to speed up processes
  • Process optimisation
  • Skilling for success

10:00 am

  • Technology -Transforming global healthcare-value added services for consumers and business partners
  • Latest trends and potential applications of exponential technologies overview: including genetics testing, robotics, artificial intelligence and 3D printing
  • Potential impact on health insurance, and the benefits for individuals, the community and the economy.

10:30 am

Morning Break

11:00 am

How Digital Health Can Help Insurance Companies to Evaluate Risk Effectively and Provide the Basis for a New Business Model?

Elaine Chan, Former Chief Health Officer, Zurich Insurance Company

11:30 am

Product Design for better Quality to Client, best-in-class solution

12:00 pm

  • Rethinking product innovation and strategy in the digital age
  • How to achieve innovation, dependability and sophistication for your product offerings
  • What customers want?
  • Reducing the complexities in the health insurance purchase plans, operational efficiency and transparent packages with flexible solutions

12:30 pm


1:30 pm

  • Empowering customers –  access to information and taking control of their health care decisions
  • Transparent information and freedom of choice for customers
  • How can we utilize m-health technologies to build relationships and understand customers’ behavior?
  • Digital trends, how can insurers react?
  • Improving operational efficiency and reducing operational costs


2:10 pm

Digital Business and its strategy to transforming in Health Insurance

Senior representative, Aviva, Singapore,

2:40 pm

  • Medical necessity based FWA is predominate
  • Claim loss based FWA: how much should we pay exactly?
  • Behavioral (collusion network) based FWA detection: the key to find systematic abusers

3:00 pm

Customised Product Innovation on Comprehensive Coverage: Disease Specific or One – Package – Fits – All?

Joyce Au-Yeung, Vice President, Head Of Health, Metlife Asia, Hong Kong

3:30 pm

Afternoon Networking Break


4:10 pm

  • Updates on innovative healthcare delivery models in 2018
  • The move towards preventive healthcare – strategies, investment plans, roadmap ahead
  • Personalized medicine – where are we now and where are we heading?
  • The impact of an integrated healthcare delivery system on patient’s experience
  • Market Penetration with new distribution channel and pricing
  • Connecting Social Insurance, Medicare, Commercial Insurance

4:40 pm

End of Conference Day Two

9:00 am

About this workshop

This workshop will explore how digital health and insurance can be mutually beneficial by enabling insurance companies to get a better handle on the risk of their clients.

Key Training Course Take Aways

  • To examine how digital health can help insurance companies to evaluate risk effectively and provide the basis for a new business model.
  • To explore how the new business models might result in a new paradigm for delivering care more effectively and whether as a result, the population might be better motivated to take greater responsibility for their own health & wellbeing.
  • Value the benefits that such insurance could bring to health & care delivery.
  • Feel how this change might motivate a population in general to take greater responsibility for this own health



Packages Price
2 Day Conference$3395$3195Early BirdEarly Bird
Extras Price
Pre Conference Workshop $500
Post Conference Workshop $500
Packages Price
2 Day Conference$2395$2195Early BirdEarly Bird
Extras Price
Pre Conference Workshop $500
Post Conference Workshop $500

Register 2 Delegates & get 1 FREE PASS
Enter Promo code for Industry Rates: GROUP3-IND2DHI  
Enter Promo code for  Special Pricing For Hospitals, Institutes & Government: GROUP3-H2DHI
(Group rate is based on normal rate of 2-day main conference package only)

For Group Registrations of more than 3 team members, please email info@ibcasia.com.sg or call +65 6508 2477

  • Multiple Bookings Discount pricing is applicable to groups of 2 or more delegates from the same organisation registering for the same event, at the same time.
  • Fee stated is the discounted price PER DELEGATE. Only one discount applies; either the early bird rate OR group rate.
  • All fees stated include luncheons, refreshments and complete set of documentation. It does not include the cost of accommodation and travel.
  • All delegates from Singapore-based companies are required to pay an additional 7% GST (SINGAPORE EVENTS ONLY)


Partnership and Profile Building Opportunities are Now Available!
Contact us today to find out how you can position your company as a market leader at this event, and to explore the range of branding and marketing opportunities available.


Dan Levitt

Executive Director, Tabor Village, Adjunct Professor, University of British Columbia, Adjunct Professor, Simon Fraser University, Board Member, Global Aging Network

Howard Gold

Vice President, Chief Managed Care Business Development Officer, Northwell Health, United States

Budi Legowo

Group Director of Finance, Siloam Hospitals, Indonesia

Stephen Chan

Acting Chief Medical Informatics Officer, Woodlands Integrated Health Campus

Simon Johnson

Head of Claims QBE Asia Pacific, Singapore

Raj Juta

Insurance Leader, SEA Deloitte Singapore

Ted H Minkinow

Group Chief Information Officer Fullerton Health, Singapore

Neil Narale

Health & Benefits Leader Singapore Mercer Marsh Benefits

Dr. Tien Hua Wong

President, Singapore Medical Association

Angela Hunter

Chief Customer Officer, Prudential Singapore

A/Prof. Polawat Witoolkollachit

Director of Information and Communication Technology Centre, Office of the Permanent Secretary Ministry of Public Health, Thailand

Dr Maung Maung Thein

Former Deputy Minister of Finance, Myanmar, Executive Chairman ZICO Law Myanmar

Jeremy Goro

Regional Industry Manager-Insurance Google APAC, Hong Kong

Rajesh Sinha

Regional Director- Accident and Health First Capital Insurance Limited, Singapore

Elaine Chan

Former Chief Health Officer, Zurich Insurance Company

Dr. Yi Mien Koh

Managing Director, Health & Employee Benefits AXA, Hong Kong

Dr. Dawn Soo

Head of Strategy, Health & Wellness Cigna, Hong Kong

Walter de Oude

CEO Singapore Life

Rosaline Chow Koo

Founder & CEO of CXA, Singapore

Dr Tarek Nassar

CEO Kirontech, United Kingdom

Senior representative, Aviva, Singapore

Joyce Au-Yeung

Vice President, Head Of Health, Metlife Asia, Hong Kong

Tong Ien Ling

Chief Nursing Informatics Officer, Health Informatics Director, Jiahui International Hospital, Shanghai

when & where

08 - 11 May 2018

One Farrer Hotel & Spa
1 Farrer Park Station Road
Singapore 217562
T: +65 6363 0101
F: +65 6705 7856


Still have a question?

Speaking Opportunities
Sophia Zhao
+65-6508 2491

Sponsorship Opportunities
Casey Ho
+65 6508 2470

Media & Association Partnership Opportunities
Chara Lee
+65 6508 2462


IBC Asia is Singapore's leading event organiser. We conceive, develop and promote our own B2B industry conferences and corporate training courses, and offer tailored managed event solutions.

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